29th November 2014

If you have any questions or would like to find out more information about shopping online please use the links below to jump to the appropriate section.

How to Order

Finding Items
If you know exactly what you would like to buy, for example you've chosen items in one of our catalogues, the simplest way to find it is to type its name or product code into the search box (found at the top of every page of our site).

If you're looking for a particular type of item, but haven't chosen anything specific, you can search using a general name such as "clock" or "table".

Alternatively, you can make your way around the site using the various links until you find what you were looking for, or simply browse until something catches your eye. To find out more about a product, click on the image of the product or on the 'More Info' button. You'll then be taken to that product's page, which shows you image(s) of the item, more information about the item, a 'Buy' button to add the item to your Basket, and sometimes links to other related products.

Adding Items To Your Basket
When you click on 'Buy', the item is added to your Basket (on the right-hand side of the screen). This is a place to store anything you intend to buy. You can of course remove items from your Basket if you change your mind.

When you've finished shopping, click 'View Basket' (on the right-hand side of the screen). Here you will see a summary of everything in your Basket. You can change the quantity of any item by entering the new quantity and clicking on 'Update' (to remove an item, change the quantity to zero). Always remember to click 'Update' after changing a quantity. When you're ready to buy, click 'Proceed to checkout' to begin filling out the order form.

Completeing The Order Form
On the first page, fill out your name, email and address details. You only need to fill in your house number and postcode; to save you time we complete the rest of your address from these details (you have the opportunity to check and amend them on the next page).

Check the 'Remember Me' box to save you having to enter these details when you return to our site. (This service relies on a cookie being placed on your computer; if you clear your cookies, then you will have to re-enter your address details next time you order.) When you're ready, click 'Continue'.

On the second page of the checkout, check that the address details shown are correct. The 'Contact' address must be the same as the address the credit card bill is sent to. If you require the goods to be sent to an alternative delivery address, or if there is an error in the 'Contact' address, click the appropriate 'I want to change the address listed' button, fill out the form, and click submit. Click continue when you are happy with the order details shown.

The next page of the checkout is where you fill in your payment information. We accept the following credit cards:

Fill out your payment details and click 'Process Order' to complete your order.

Placing An Order
Your credit/debit card will be charged for the full value of the goods only when your order is despatched. We currently accept Visa, Mastercard, Visa Delta and Visa Electron.

Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Premier Edition for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s) and therefore the charge to your credit/debit card.

Prices and availability of goods are subject to change without notice. All prices are quoted in pounds sterling and are inclusive of VAT.

The advertised delivery charge will be added to your order value.

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Delivery Information

STANDARD UK DELIVERY - £5.95
Standard delivery within the UK costs £5.95 irrespective of the weight of the parcel. Orders are despatched within 48 hours and should ordinarily arrive within five working days.

EXPRESS UK DELIVERY – STANDARD DELIVERY PLUS £4.95
We do offer a 24 hour delivery service for UK addresses only, with orders of in stock items received on weekdays before 2pm guaranteed to arrive within 24 hours. This costs an additional £4.95. You will receive a tracking number via email. A signature is required, so if no-one is at the specified delivery address when delivery is attempted, a card will be posted through your door. Our express service is only available for orders placed for delivery on a weekday. Unfortunately we are not able to make express deliveries at the weekend, nor can we provide an express service to Jersey, the Channel Islands, Scottish Highlands, counties north of west lothian or Northern Ireland.

SPECIAL CARRIER – STANDARD DELIVERY PLUS £12.95 OR £19.95
Heavy items such as furniture are marked with a 'Special Carrier' symbol, and due to their bulk there is a £12.95 delivery charge per item, this is in addition to the standard order delivery charge of £5.95. Items marked with two ‘Special Carrier’ symbols incur an extra delivery charge of £19.95 per item in addition to the standard £5.95. Please allow up to 5 working days from date of despatch for delivery of these large items. Unfortunately our Express Delivery service is not available on these items. We regret that we cannot ship Special Carrier items to the Channel Islands or Scottish Highlands.

If you require any further information, please call Customer Services on 0845 121 8002, or email us at customerservices@readersoffers.co.uk.

Delivery Details
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply email customerservices@readersoffers.co.uk or call 0330 333 9551 and we will cancel your order. Your credit/debit card will not have been charged as your order will not have been despatched.

When the items ordered form part of a set then we will only despatch your order when all items become available.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

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Returns Policy

Order confidently from us, knowing you may return any products within 21 days of receipt for a refund. We always aim to process returns as quickly as possible and within 10 working days. However, please allow up to 30 days during busy periods.

The right to return goods or cancel your order does not apply to personalised goods featuring a personal message or monogram.

Simply attach the return address sticker that appears at the bottom of your despatch note, to the original packaging. This is not a reply paid label; customers are responsible for the cost of returning goods. We strongly recommend that you obtain proof of postage as we do not accept responsibility for returned items that fail to reach us. If you have mislaid the returns address sticker supplied, the address for returns is;

Returns Department
Unit 1 - 2
Falcon Business Park
Meadow Lane
Loughborough
LE11 1HL
England

RIGHT TO CANCEL UNDER THE CONSUMER REGULATIONS
Please note your right to cancel your contract with us under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Regulations"). We have explained below how you can exercise your right under the Consumer Regulations to cancel your contract with us. You have a right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and dictated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us, Selective Marketplace Limited of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the standard form available here but it is not compulsory. To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay and not later than; 14 days after the day we receive back from you any goods supplied, or (if earlier), 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days expires. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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Waste Electrical and Electronic Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste.

We do not offer a WEEE direct take back service at point of delivery but please contact us to arrange collection of your old item after your new item has been delivered

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Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

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Data Protection
Our data collection and storage is governed by the rules of the UK Data Protection Act and our privacy policy was last updated on May 30th 2011.

We may occasionally swap our mailing list with other companies whose products we think will be of interest. We will then send a single catalogue to their customers and in return they can send a single catalogue to our customers. Your details will not be added to their mailing list unless you request it. However, if you do not wish us to share your details, please email us at customerservices@readersoffers.co.uk and we will make sure your details are not made available in this way.

We will never, ever pass your email address on to a third-party for marketing purposes. If you have questions about our privacy policy, please contact us at customerservices@readersoffers.co.uk. To see all the information we have about you or to correct any inaccuracies please contact us.

The Data Protection Officer
Readers Offers
Belton Road West
Loughborough
LE11 5XL
United Kingdom

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Special Offers And Promotions
If any promotion is valid only for orders over a certain amount, that amount does not include delivery.

To qualify for a multi-buy offer, all the items must be in stock or available to purchase. Where one item is offered free of charge and not all the items are the same price, then it is the cheapest item which is offered free of charge. If an item is returned which brings the total number of items retained below the offer threshold, your refund will be adjusted to reflect the fact that the offer is no longer valid. Previous purchases are not eligible for this offer.

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Secure Payment
We accept online payment in a secure environment using Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen.

As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites you may have visited.

It’s also good practise to keep your password as unique as possible and not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party. Never reveal your password to others and avoid always using the same password for numerous sites.

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Contact Us
If you have any questions or queries please get in touch with us via any of the means below:

Customer Helpline: 0330 333 9551

Email: customerservices@readersoffers.co.uk

Readers Offers
Belton Road West
Loughborough
LE11 5XL
United Kingdom

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Terms & Conditions
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

Nothing in this agreement is intended to limit any rights you may have as a consumer under any applicable law that may not be legally excluded.

This agreement is between you and us and not any third party, and this agreement is not intended to confer any rights of any nature upon any party other than you and us and our legal associates. You are legally capable of entering into binding contracts. You confirm you are over 18 years of age.

No terms agreed between us will be varied unless such a variation has been agreed by us in writing.

These terms and conditions constitute the entire agreement between you and us relating to the subject matter herein. In particular you should note that nothing said by any employee in relation to the site, by phone, email or in writing should be taken as a variation of these terms and conditions, or as a representation about the products being sold by us and we shall have no liability to you or any other person for any such representation being untrue.

We have no responsibility to supply to you any goods or services as may be advertised by us for sale or supply. When you place the order for goods or services, you are making a legal offer to us, which we may or may not decide to accept.

No contract will subsist between you and us for the sale by us to you of any product unless and until you have received confirmation of your order either verbally, in writing or in the form of an e-mail confirming details of your order. There will then be a legally binding contract between us.

We reserve the right to change prices listed without notice.

Copyright, Intellectual Property
The web site, printed material and all perceptible components hereof, including without limitation design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) are protected by copyright and belong to Selective Marketplace Limited and its affiliates and suppliers, or their content and technology providers. ALL RIGHTS RESERVED. You may only use the web site, or printed material, and their contents in accordance with these terms and conditions.

All names, logos, trademarks and titles used on the web site, or any printed material, are trademarks or trade names of their respective holders.

Liability
We shall not be liable for loss or damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, the web site or your use of, or reliance upon, the web site or other printed material or the content hereof or for negligence (except for personal injury or death) and excludes any such liability to the fullest extent permitted by law.

The information contained in the web site, or other published material may contain technical inaccuracies or typographical errors and we shall not be liable for any inaccuracies or errors. In addition, we have no duty to update the web site or the content hereof and we shall not be liable for any failure to update such information.

We make no representations or warranties regarding the accuracy, reliability or completeness of the content (text and images) of the web site, or any published material. To the extent permissible by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

By ordering from us or using our web site you are indicating that you agree to be bound by these terms and conditions and that you agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your ordering from us or using our web site. We reserve the right to amend these terms and conditions at any time.

If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.

Any contract between us will be interpreted, construed and interpreted in all respects in accordance with the laws of England and any dispute in relation to such contract shall be subject to the exclusive jurisdiction of the English Courts.

These terms and conditions are between you ("the purchaser") and Selective Marketplace Limited (registered in England and Wales under company no 01566688) Belton Road West, Loughborough, Leicestershire, LE11 5XL ("we", "us" or "our" for short ")

Selective Marketplace Limited (registered in England and Wales under company no 01566688) Belton Road West, Loughborough, Leicestershire, LE11 5XL

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