If you have any questions or would like to find out more information about shopping online please use the links below to jump to the appropriate section.
How to Order
Delivery Information
Guarantee & Returns Policy
Security & Privacy
Contact Us
Terms and Conditions
How to Order
Finding items
If you know exactly what you would like to buy, for example you've chosen items in one of our catalogues, the simplest way to find it is to type its name or product code into the search box (found in the top left of every page of our site).
If you're looking for a particular type of item, but haven't chosen anything specific, you can search using a general name such as "clock" or "table".
Alternatively, you can make your way around the site using the various links until you find what you were looking for, or simply browse until something catches your eye.
To find out more about a product, click on the image of the product or on the 'More Info' button. You'll then be taken to that product's page, which shows you images of the item, more information about the item, a 'Buy' button to add the item to your Basket, and sometimes links to other related products.
Adding items to your Basket
When you click on 'Buy', the item is added to your Basket (on the right-hand side of the screen). This is a place to store anything you intend to buy. You can of course remove items from your Basket if you change your mind.
When you've finished shopping, click 'View Basket' (on the right-hand side of the screen). Here you will see a summary of everything in your Basket. You can change the quantity of any item by entering the new quantity and clicking on 'Update' (to remove an item, change the quantity to zero). Always remember to click 'Update' after changing a quantity.
When you're ready to buy, click 'Proceed to checkout' to begin filling out the order form.
Completing the order form
On the first page, fill out your name, email and address details. You only need to fill in your house number and postcode; to save you time we complete the rest of your address from these details (you have the opportunity to check and amend them on the next page).
Check the 'Remember Me' box to save you having to enter these details when you return to our site. (This service relies on a cookie being placed on your computer; if you clear your cookies, then you will have to re-enter your address details next time you order.)
When you're ready, click 'Continue'.
On the second page of the checkout, check that the address details shown are correct. The 'Contact' address must be the same as the address the credit card bill is sent to. If you require the goods to be sent to an alternative delivery address, or if there is an error in the 'Contact' address, click the appropriate 'I want to change the address listed' button, fill out the form, and click submit. Click continue when you are happy with the order details shown.
The next page of the checkout is where you fill in your payment information. We accept the following credit cards:
Fill out your payment details and click 'Process Order' to complete your order.
You are given an order summary showing your order number. Please make a note of this in case you need to refer to it at a later date.
Once your order has been processed you will be sent an email acknowledging receipt of your order.
Delivery Information
Standard Service - next-day despatch, delivered within 28 working days
We aim to despatch all items the next day, but please allow up to 28 days for delivery. (All items are subject to availability, and we will inform you immediately if anything is out of stock.) Our Standard next-day despatch service costs £4.95 per order.
Express Service - next-day despatch, delivered within 2 working days
48-hour delivery for last-minute purchases. For our special last-minute
service please add an additional £4.95 per order. Orders will
be delivered within 48 hours (providing the items are in stock).
Special Carrier - delivered within 28 working days
Heavy items such as furniture are marked with a 'Special Carrier' symbol, and due to their bulk incur an additional £12.95 delivery charge per item. Please allow up to 28 days for delivery of these large items. Unfortunately our Express Delivery service is not available on these items. We regret that we cannot ship Special Carrier items to the Channel Islands.
If you require any further information, please call Customer Services on 0845 121 8002, or email us at customerservices@readersoffers.co.uk
Guarantee and Returns policy
If for any reason you are not entirely satisfied with your purchase, we give an unconditional guarantee that we will exchange goods or refund your money within 30 days of purchase. This is in addition to your statutory rights.
If you wish to return or exchange an item simply send it to us, together with the returns slip provided in the original delivery, at this address:
Readers Offers
Belton Road West
Loughborough
LE11 5XL
United Kingdom
Security & Privacy
Website security
To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that on any page where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other internet users from accessing this information.) We only accept orders that are placed using this technology.
You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)
Cookies
The Readers Offers website uses cookies to allow customers to add items to the shopping basket, to remember what items have been looked at recently and to facilitate the 'Remember Me' function (saving customers having to enter their name and address when they return to the site).
Cookies are small text files stored on your computer at the request of a website. Cookies are not computer programs, cannot access information saved on your hard-drive, and cannot spread viruses or send your email address to third-parties. In fact, they only store information given by the user to the website (but they do not contain critical details such as credit card information).
Email address
Readers Offers will never pass your email address on to a third-party for marketing purposes.
Name and address
We occasionally make names and addresses (but never email addresses) available to companies whose products or services we think may interest you, unless you have previously asked us not to.
If you do not wish to receive such offers please email us at customerservices@readersoffers.co.uk
Further information
If you have questions about our privacy policy, please contact us
at customerservices@readersoffers.co.uk. To see all the information we have about you and/or to correct any inaccuracies
please contact us at:
The Data Protection Officer
Readers Offers
Belton Road West
Leicestershire
LE11 5XL
Privacy Policy last updated 1st January 2008.
Contact Us
If you have any questions or queries please get in touch with us via any of the means below:
Customer Helpline: 0845 121 8002
Email: customerservices@readersoffers.co.uk
Readers Offers
Belton Road West
Loughborough
LE11 5XL
United Kingdom
Fax: 0845 120 4621
Terms & Conditions
Nothing in this agreement is intended to limit any rights you may have as a consumer under any applicable law that may not be legally excluded.
You are legally capable of entering into binding contracts;
You confirm you are over 18 years of age.
This agreement is between you and us and not any third party, and this agreement is not intended to confer any rights of any nature upon any party other than you and us and our legal associates.
No terms agreed between us will be varied unless such a variation has been agreed by us in writing.
These terms and conditions constitute the entire agreement between you and us relating to the subject matter herein. In particular you should note that nothing said by any employee in relation to the site, by phone, email or in writing should be taken as a variation of these terms and conditions, or as a representation about the products being sold by us and we shall have no liability to you or any other person for any such representation being untrue.
We have no responsibility to supply to you any goods or services as may be advertised by us for sale or supply. When you place the order for goods or services, you are making a legal offer to us, which we may or may not decide to accept.
No contract will subsist between you and us for the sale by us to you of any product unless and until you have received confirmation of your order either verbally, in writing or in the form of an e-mail confirming details of your order. There will then be a legally binding contract between us.
All orders are subject to availability, and we reserve the right to decline to supply any individual or company.
All payments made must be in currency offered.
We reserve the right to change prices listed without notice.
The price shown for each product is the price you pay, subject to payment of any applicable postage costs.
Please note that orders for multiple products may be sent under separate cover and dispatched using different methods of carriage from multiple locations. Please allow up to 28 days for receipt of your full order.
No responsibility can be accepted for late or non delivery due to strikes, riots or other disruptions. In instances when no postcode or adequate address details are provided we do not accept responsibility for late or non-delivery.
In the unlikely event that a product becomes temporarily out of stock we will contact you by e-mail, by post or by telephone with an estimated despatch date and offer you the option of canceling the order.
If you require any further information, please call Customer Services on 0845 121 8002, or email us at customerservices@readersoffers.co.uk
Returns
You may return such goods as are supplied by us to you provided:
- you return the goods to us within 7 days of receipt by you.
- the goods are returned in their original packaging.
- the goods are returned at your expense to the return address specified
on the confirmation of order that accompanied the goods.
- the goods are in no worse a condition than when they were supplied
to you by us.
- the goods are not of a type specified, or are supplied in circumstances
as being, "non-returnable".
The right to return, or cancel the order does not apply to and is not limited to personalised goods (such as t-shirts, handkerchiefs or goods featuring a personal message or monogram); audio or video recordings or software which has been taken out of the sealed packet in which it was delivered to you.
If these conditions are met we will refund you the amount you originally paid for the goods, normally within 7 working days from the date we receive the goods back from you, and at most within 30 working days.
Cancellations
To cancel your order you must notify us by e-mailing us at customerservices@readersoffers.co.uk or by calling customer services or by writing to the address you posted your order to. If your order has not picked you will be refunded your full costs, else any costs incurred, such as carriage, you will be refunded your purchase price less such costs.
Copyright, Intellectual Property
The web site, printed material and all perceptible components hereof, including without limitation design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) are protected by copyright and belong to Selective Marketplace Limited and its affiliates and suppliers, or their content and technology providers. ALL RIGHTS RESERVED. You may only use the web site, or printed material, and their contents in accordance with these terms and conditions.
All names, logos, trademarks and titles used on the web site, or any printed material, are trademarks or trade names of their respective holders.
Web Site
Our web site is available only for your personal, non-commercial use.
The web site is owned, operated and maintained by Selective Marketplace Limited.
Liability
We shall not be liable for loss or damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, the web site or your use of, or reliance upon, the web site or other printed material or the content hereof or for negligence (except for personal injury or death) and excludes any such liability to the fullest extent permitted by law.
The colour of goods may vary slightly from that shown on our website due to limitations of browser software and monitors, and from ditto in printed material.(see catalogues)
The information contained in the web site, or other published material may contain technical inaccuracies or typographical errors and we shall not be liable for any inaccuracies or errors. In addition, we have no duty to update the web site or the content hereof and we shall not be liable for any failure to update such information.
We make no representations or warranties regarding the accuracy, reliability or completeness of the content (text and images) of the web site, or any published material. To the extent permissible by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
By ordering from us or using our web site you are indicating that you agree to be bound by these terms and conditions and that you agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your ordering from us or using our web site. We reserve the right to amend these terms and conditions at any time.
If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.
Any contract between us will be interpreted, construed and interpreted in all respects in accordance with the laws of England and any dispute in relation to such contract shall be subject to the exclusive jurisdiction of the English Courts.
These terms and conditions are between you ("the purchaser")
and Selective Marketplace Limited (registered in England and Wales
under company no 01566688) Belton Road West, Loughborough, Leicestershire,
LE11 5XL ("we", "us" or "our" for short
")